ResNet

What is ResNet

ResNet is the Residential Networking, Education & Technology Program at the University of Redlands. ResNet is your go-to resource for reliable Internet access and all your computing needs. Offering on-site IT support, ResNet assists with a wide range of technology challenges, including network setup and troubleshooting.

Providing complimentary technical support exclusively for University of Redlands students, ResNet helps you connect to the campus wireless network, access the MyRedlands Portal, set up email on your mobile devices, manage passwords, and much more to ensure your technology experience is seamless and hassle-free.

The ResNet Team

ResNet is a dedicated branch of the IT department serving University of Redlands students and dorm residents. Our team is made up of passionate student employees who commit their time and expertise to resolving any technology issues faced by Redlands students. Led by Senior Technology Support Specialists and supported by a skilled group of work-study students, we're here to support all your technology needs.

We're always eager to welcome new team members! ResNet actively recruits at the start of each semester. If you enjoy tackling computer problems or want to deepen your tech skills, check out Student Employment and ask about joining the ResNet team.

Email: resnet@redlands.edu • Phone: (909) 748-8921

Our Services

ResNet offers convenient on-site IT support for all your technology needs, including network setup and troubleshooting. Staffed by knowledgeable on-campus students, our team is ready to assist with a variety of tech concerns, such as:

• Resolving Wi-Fi connectivity issues
• Supporting Microsoft Teams and Zoom
• Password management
• Virus and malware removal
• Diagnosing software problems
• Provide help in connecting to university cloud resources

*While we can also identify hardware issues and provide expert recommendations, please note that hardware repairs are outside our scope.

First Year and Transfer Students

The University of Redlands provides free technical support to all students in on-campus and away from campus. Free Wi-Fi access is provided to all students on Residence Halls (SafeConnect is required).

What is SafeConnect?

SafeConnect is a piece of software known as a Policy Key. This is what allows your device to keep automatically connecting to the UoR network without having to reenter your credentials. The residential areas are a more secure network that requires this installation. Please download the software when prompted by our network. If you are not prompted to download SafeConnect and you are having issues with your connection when you get back to your dorm, forget the UoR network and reconnect using your credentials. This should prompt the SafeConnect window. If SafeConnect is not prompted, and you are unable to connect to UoR, please submit a ticket to Resnet.

Microsoft 365

The University of Redlands provides Microsoft 365 to all students, the license is active until you leave the university.

Click here to download Microsoft 365.

Connecting IoT devices

UoR-Game is the network designated for IoT devices such as Apple TVs, Firesticks, and Android boxes as well as the network to use for gaming devices (Playstation, Xbox, etc.). Before connecting to this network, you will need to register your MAC address with ResNet. Please email us with the device type and the MAC address of your device so that we can add it to our list of approved IoT devices.